Shipping Setup Redesign
Shopify 2025

Shipping Setup Redesign

Reworked the model of how Shopify merchants create and manage shipping rates.

TL;DR

Problem
Years of layered shipping features had made rate setup genuinely confusing — the interface reflected an underlying data model that didn't match how merchants think
Role
Joined mid-project for domain expertise — shaped milestone structure and led UX across all three phases
Outcome
M1 and M2 shipped; M2 announced in Spring '26 Edition as Advanced Shipping Options

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Preview

Before: old shipping profile page layout After: new shipping profile page layout
Before After
Before: CCS modal with all services pre-selected After: CCS option with an empty service list, requiring an active add
Before After
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The shipping profile page, before and after the redesign.

Carrier service selection, before and after.

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